Welcome to CollabTech Support

We're here to help! Whether you have a question, need technical assistance, or require guidance, our support team is ready to assist you.

  • Browse our FAQs for quick answers to common questions.

  • Contact Us if you need personalized support - reach us via phone, email, or live chat.

We value your time and strive to resolve your concerns as quickly as possible. Let us know how we can assist you!

Frequently Asked Questions

Technical Support

What is the support response time?

We respond to support tickets within 24-48 business hours. High-priority issues may receive faster response times.

Can you help me integrate a new tool into my existing setup?

Yes! If you need a new integration, submit a request through your dashboard, and we'll assess compatibility and implementation steps.

How do I report a website or CRM issue?

For website or CRM issues, provide details including:

- The URL where the issue occurs

- Steps to reproduce the problem

- Any error messages or screenshots

- Expected vs. actual behavior

I'm having issues with my automation/workflow what should I do?

First, check if any recent changes have been made on your end. If the issue persists, submit a support request with details on what's not working, any error messages, and relevant screenshots.

Service Adjustments & Cancellations

Can I pause my services?

Some services allow temporary pauses. Contact [email protected] to discuss your options.

How do I cancel my service?

If you need to cancel, submit a request at least 14 days before your next billing cycle to avoid additional charges.

What happens after I cancel my service?

You'll receive confirmation of cancellation. Access to certain tools/services may be revoked. We'll provide a final backup of any data if applicable.

Other Support Topics

Can I schedule a call for troubleshooting or training?

Some services allow temporary pauses. Contact [email protected] to discuss your options.

How can I stay updated on service changes and feature updates?

Yes! Clients can schedule a 15-30 min support call as part of their service plan. Additional training or extended support may be available for an extra fee. Please book here.

I have another question that's not listed here, how do I get help?

For any other inquiries, contact us via your Text, Chat or email [email protected].

Our team is always ready to assist you and ensure you have the best experience with CollabTech.

We appreciate your trust in us and look forward to helping you!